We Are Here To Help
Your satisfaction is our priority. If for any reason, you are not completely satisfied with your purchase, you may return it within 30 days from the date of shipment. Please view our return policy for further information
786 Cosmetics ships your order the next business day. You can expect to have your parcel in 4-7 business days in Europe.
786 Cosmetics UK is not responsible for any delays on part of the shipping company. Once your order has been shipped, you may contact the shipping company with your tracking number for an update on your parcel.
If you would like to cancel your order, you may message us using the Contact Form on our website. Please include your name, order number, and reason for cancellation. Orders may not be cancelled once they are already completed and being shipped or have been delivered.
Please check your spam folder if the email is still not there, please use the contact form to message us. Please include your full name and address.
Please check your email for your shipping confirmation email from 786 Cosmetics, which contains your tracking number. You may use your tracking number to view the estimated delivery date of your order. Due to COVID-19, some transit times may be delayed.
We will respond to your message within 24 hours (Monday-Friday, excluding holidays). If your inquiry is about your order, please be sure to include your order number in your message.
DUE TO HEIGHTENED COVID-19 CONCERNS IN THE UK AND SURROUNDING COUNTRIES, PLEASE ALLOW AMPLE TIME TO RECEIVE YOUR ORDER. ALL PARCELS WILL BE DELAYED AT THIS TIME, PAST THE DATE MENTIONED AT CHECKOUT.
WE ARE DOING ALL THAT WE CAN TO SEND OUT YOUR ORDERS AS SOON AS POSSIBLE BEFORE YOUR PARCEL IS IN THE HANDS OF THE SHIPPING COURIERS. THANK YOU FOR YOUR PATIENCE AT THIS TIME.